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Practice Management

Alison Milne (f)

BA Business Management

Alison joined Cos Lane in 2009 having worked over 20 years in business.  Her role as Practice Manager covers all aspects of running the business for the Partners.  As the Practice's Feedback and Complaints Officer she has a specific interest in Quality Improvement and enhancing patient care. 

 

Julie Matthews (f)

Julie, our Office Manager joined the practice in 1984.  She leads the admin team in supporting the work of the Practice.

Kylie Ewen (f)

Kylie is our Assistant Office Manager who assists Julie in the running of the admin side of the practice.

Administration

The admin team at Cos Lane consist of Aileen, Eileen, Louise, Jane, Caroline, Lynne, Heather Pamela and Joan.

They support the clinical staff and are often the patients' first contact with the practice.  They will assist you with queries, book appointments, process prescription requests, give out results information and many other administrative duties.  Please assist them when you speak to them by explaining clearly what you would like and answering any questions they have for you as they need information from you to make sure you get the correct information and services you require.

 
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